Shipping policy

Shipping

all orders placed before 2pm BST are sent the same working day. once dispatched, your order should arrive in the approximate timescales:

Please note that the above does not apply on launch days.

United Kingdom:
Royal Mail 48 (2 business days) - £4.99 
Royal Mail 24 (1 business day) - £5.99

USA:
DHL Standard (5-7 business days) - $9.99
DHL Express (1-4 business days) - $19.99

Canada:
DHL Standard (5-7 business days) - £9.99
DHL Express (2-5 business days) - £14.99

Australia & New Zealand:
DHL Standard (5-7 business days) - £14.99
DHL Express (3-5 business days) - £24.99

Europe:
DPD Duties Paid (2-6 business days) - €14.99

Rest of World:
Standard (5-12 business days) - £17.99
DHL Express (3-6 business days) - £29.99


Note that about:blank is not responsible for any customs or import charges on orders outside of the EU.


Duties & Taxes / Import Charges

orders within the EU are sent duty & taxes paid. If you live within the EU you will not have to pay any import charges for your order. note that about:blank is not responsible for any customs or import charges on orders outside of the EU. 

Any orders outside of the EU that are declined by the customer due to customs payments will not be subject to a refund. 

 

Returns

Items purchased on about---blank.com are eligible for return or exchange within 14 days of delivery.

All items must be unworn in their original condition, with all original tags and packaging intact to be eligible for return. You have a legal obligation to take reasonable care of the Products while they are in your possession.

We recommend that you return products in their original packaging to ensure the necessary protection when in transit. We also recommend that returned goods be sent via insured, traceable delivery for your protection.

Please note that returns are currently not free and it will be the full duty of the customer to pay for the return of any item bought with us. Please also be aware that we are not liable for items that are lost or damaged during transit and we strongly recommend that all returns are sent using recorded delivery.

  

Exchanges

Exchanges requested online are only processed upon receipt of returned merchandise and are based on stock availability at that time. We are not able to reserve or guarantee stock in advance. Exchanges are shipped to you free of charge. Should you be interested in a different colour or style, or if the product page states the product is low in stock, please register your return request for a refund, and simply purchase the new piece(s) separately at about---blank.com.

  

Refunds

All returns that are shipped back within the 14-day time period will be refunded to the original form of payment. Please note that in case of a written notice and proof of a return to about:blank within 14 days upon arrival, we will issue a refund latest on day 14. In case we have not received written proof of a return, we allow 30 days to issue a refund.

To make a return, please fill out our returns form here

Returns Address:
about:blank RETURNS
Airbox Fulfilment Ltd
Unit 5 Steyning Way
Green Lane
Hounslow
TW4 6DL

 

×