You can use our new returns portal here: https://returnsportal.shop/about:blank
Returns
Items purchased on about---blank.com are eligible for return or exchange within 14 days of delivery.
All items must be unworn in their original condition, with all original tags and packaging intact to be eligible for return. You have a legal obligation to take reasonable care of the products while they are in your possession.
We recommend that you return products in their original packaging to ensure the necessary protection when in transit. We also recommend that returned goods be sent via insured, traceable delivery for your protection.
Please note that returns are currently not free and it will be the full duty of the customer to pay for the return of any item bought with us. Please also be aware that we are not liable for items that are lost or damaged during transit and we strongly recommend that all returns are sent using recorded delivery.
A pre-paid returns label will be included in all UK orders. This means that if you want to return the product, you simply ship it back to us with that label, and then a flat fee of £4 GBP will be taken off your refund.
However, If you'd like to exchange this product for a different size or a different item entirely, the fee will be waived.
Exchanges
Exchanges requested online are only processed upon receipt of returned merchandise and are based on stock availability at that time. We are not able to reserve or guarantee stock in advance. Exchanges are shipped to you free of charge. Should you be interested in a different colour or style, or if the product page states the product is low in stock, please register your return request for a refund, and simply purchase the new piece(s) separately at about---blank.com.
Refunds
All returns that are shipped back within the 14-day time period will be refunded to the original form of payment. Please note that in case of a written notice and proof of a return to about:blank within 21 days upon arrival, we will issue a refund latest on day 14. In case we have not received a written proof of a return, we allow 30 days to issue a refund.
Those returning international orders that qualified for free shipping will be refunded the full amount minus shipping costs.
about:blank is not responsible for any duties and taxes you may receive on your order outside of the EU or US.
Returns Address:
Airbox Fulfilment
Unit 18, Ascent Logistics Park North
Fraserfields Way
Leighton Buzzard
LU7 3RJ
