THE ONLY WAY TO ACCESS OUR CHRISTMAS:GIFTING DROP
IS TO BECOME A MEMBER BELOW
ACCESS FOR MEMBERS ONLY
only a:b | members get early access:
We love hearing from you. If there’s anything you’d like to ask us, we’re here to help in every way we can.
order enquiries
cs@about---blank.com
press enquiries
press@about---blank.com
The only way to get access to the black friday shopping event is to become a member.
Only a:b | members will be emailed the password at 4pm GMT on the 26th of November.
FAQS:
HOW DO I BECOME A MEMBER?
You need to join our mailing list using the link above. Members will be shared the password via email and SMS message at 4pm GMT.
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HOW BIG WILL THE DISCOUNTS BE?
Everything* will be up to 70% off.
These discounts will apply only once and will never be repeated.
*Not absolutely everything for legal reasons*
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WHAT TIME WILL IT DROP IN MY REGION?
LONDON - 16:00 PM
PARIS - 17:00 PM
NYC - 11:00 AM
LA - 08:00 AM
DUBAI - 20:00 PM
BEIJING - 00:00 MIDNIGHT
TOKYO - 01:00 AM (THURSDAY)
SYDNEY - 03:00 AM (THURSDAY)
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WHAT OFFERS WILL BE RUNNING?
We'll be offering up a minimum of 20% to 70% off everything*
Purchases over £300 will receive a free item at checkout.
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WILL I NEED A DISCOUNT CODE?
No - everything will already be discounted for you.
The percentage of discount will be shown next to every product.
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CAN I RETURN ITEMS PLACED DURING THE BLACK:FRIDAY EVENT?
Yes - our usual returns window applies. All orders can be returned within a 14-day window from the date of delivery.
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WILL THERE BE IMPORT TARIFFS ON US ORDERS?
No - as of November 26th, all US orders will be sent duties-paid, no more nasty surprises or hidden costs on your order following Trump's terrible tariffs.
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WILL THERE BE DUTIES OR TAXES ON MY ORDER TO THE EU?
No - we cover all of these as we have for some time.
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I'VE NEVER SHOPPED WITH ABOUT:BLANK BEFORE. WHAT SIZE SHOULD I BUY?
Every product has a dedicated size chart and model size description. You can toggle between inches and cm depending on what you are most familiar with.
Typically, our products are designed with a cropped and boxy oversized fit.
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CAN I CHANGE OR CANCEL MY ORDER?
Unfortunately, during black:friday you will be unable to change or cancel your order once placed.
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WHAT SHOULD I DO TO PREPARE?
Our last online sale had a huge amount of traffic. The best bits will sell out quickly.
We'd encourage you to sign up for both email and sms to be first in the queue.
Shipping
Due to the increase in orders expected for our black:friday promotion, please allow an extra 72 hours for orders to be dispatched. We will be working round the clock to ensure all goods are shipped as quickly as we can.
Excluding launch days, all orders placed before 2pm will be dispatched the same working day. Once dispatched your order should arrive within the approximate timescales:
NOTE: EU AND USA ORDERS NOW SHIPPED DUTIES AND TAX PAID.
United Kingdom:
Free delivery on orders over £200
RM Standard (2-3 business days) - £3.99
RM Express (next business day) - £6.99
USA:
International Standard (5-7 business days) - $15
DHL Express (1-3 business days) - $30
Canada:
DHL Express (1-3 business days) - $40 CAD
Australia & New Zealand:
International Standard (5-7 business days) - £19.99
DHL Express (1-3 business days) - £29.99
Europe:
Standard Duties Paid (5-15 business days) - €15
Express DPD Duties Paid (2-3 business days) - €25
Rest of World:
International Standard (5-7 business days) - £19.99
DHL Express (1-3 business days) - £29.99
International standard shipping can only be offered on items weighing up to 2KG.
Split orders / Orders on Hold
If your order is split, due to a pre-order or lack of stock. Your order will be held until you, the customer, decide whether to wait for the full order or speak to customer:services about refunding the delayed product.
Only UK customers are exempt from split orders.
Duties & Taxes / Import Charges
All orders to European Member States are sent on a DDP service (Delivered Duties Paid)
Any orders outside of the EU that are declined by the customer due to customs payments will not be subject to a refund. Orders to the US will be subject to US Customs, these are not covered by about:blank
Returns
Items purchased on about---blank.com are eligible for return or exchange within 14 days of delivery.
All items must be unworn in their original condition, with all original tags and packaging intact to be eligible for return. You have a legal obligation to take reasonable care of the Products while they are in your possession.
We recommend that you return products in their original packaging to ensure the necessary protection when in transit. We also recommend that returned goods be sent via insured, traceable delivery for your protection.
Please note that returns are currently not free and it will be the full duty of the customer to pay for the return of any item bought with us. Please also be aware that we are not liable for items that are lost or damaged during transit and we strongly recommend that all returns are sent using recorded delivery.
For US returns, we offer a flat returns fee. You can use our US returns portal here
Exchanges
Exchanges requested online are only processed upon receipt of returned merchandise and are based on stock availability at that time. We are not able to reserve or guarantee stock in advance. Exchanges are shipped to you free of charge. Should you be interested in a different colour or style, or if the product page states the product is low in stock, please register your return request for a refund, and simply purchase the new piece(s) separately at about---blank.com.
Refunds
All returns that are shipped back within the 14-day time period will be refunded to the original form of payment. Please note that in case of a written notice and proof of a return to about:blank within 14 days upon arrival, we will issue a refund latest on day 14. In case we have not received written proof of a return, we allow 30 days to issue a refund.
A pre-paid returns label will be included in all UK orders. This means that if you want to return the product, you simply ship it back to us with that label, and then a flat fee of £4 GBP will be taken off your refund.
However, If you'd like to exchange this product for a different size or a different item entirely, the fee will be waived.
To make a return, please fill out our returns form here
Returns Address:
about:blank RETURNS
Airbox Fulfilment
Unit 18, Ascent Logistics Park North
Fraserfields Way
Leighton Buzzard
LU7 3RJ